nyc.general

Associated Press investigative journalists group


Paul Dreyer, Director
at
Massachusetts Division of Healthcare Quality
/dph/dhcq
Massachusetts

After multiple attempts to resolve concerns about healthcare quality
at Lemuel Shattuck Hospital Division of Healthcare Quality Director
Paul Dreyer did not reply yet with respect to problematical concerns
about the Lemuel Shattuck Hospital.

Important areas of needed improvement at the Lemuel Shattuck Hospital
include

. Telephones for Geriatric Surgical Care Services patients

. Handwashing

. Sanitary conditions in Geriatric Surgical Care Services patients
rooms

. Sanitary conditions in LSH Geriatric Care Services kitchen areas

. Matching the LSH Aramark meals with the correct dietary orders for
patients.

. Improving the LSH environment for patients' families and friends.

. Removing the obstacles to LSH Geriatric Surgical Care Services
patients communicating with their families and friends.

. Removing the impediments that isolate Geriatric Surgical Care
Services patients from families and friends.



Cc:
Paul Dreyer, Director
Massachusetts Division of Healthcare Qualtiy
/dph/dhcq

Associated Press


Emily Rooney, WGBH Channel 2 Greater Boston